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Terms of Service

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Effective Date: March 2026

 

Welcome to The AKL Group LLC (“AKL Group,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, services, and programs across all divisions, including but not limited to:

  • Ladibuglegacy Carpooling Services (Transportation)

  • Annie Kares In-Home Care Services

  • Auntie Connie’s Creative Corner / Creative Kidz (Education & Enrichment Programs)

By accessing our website, enrolling in services, or engaging with AKL Group in any capacity, you agree to the following Terms.

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1. SERVICES OVERVIEW

AKL Group provides community-based services including:

  • Transportation for children, families, and seniors

  • In-home care and companion services

  • Before/after care, camps, and creative enrichment programs

All services are subject to availability, staffing, location, and operational capacity.

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2. ENROLLMENT & CLIENT RESPONSIBILITIES

By enrolling in services, you agree to:

  • Provide accurate and up-to-date information

  • Complete all required forms, waivers, and emergency contacts

  • Communicate any medical, behavioral, or special care needs

  • Maintain respectful and cooperative communication with staff

Failure to provide accurate information may result in suspension or termination of services.

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3. PAYMENT TERMS & BILLING

  • Services may be billed weekly, bi-weekly, or monthly, depending on program structure

  • Payments must be made in advance unless otherwise agreed in writing

  • Accepted payment methods may include electronic payments (e.g., Zelle, CashApp, card, invoicing platforms)

Non-Payment

  • Late or missed payments may result in service interruption or suspension

  • Accounts past due may incur additional fees

No-Show / Reserved Slot Policy

When a client reserves a service slot, that time is held exclusively.


Services may still be billed during:

  • School breaks

  • Absences

  • Illness

  • Vacations

(Unless otherwise stated in a specific program agreement)

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4. CANCELLATIONS & TERMINATION

By Client

  • Written notice is required for cancellations or schedule changes

  • A minimum notice period may be required depending on service type

By AKL Group

We reserve the right to suspend or terminate services due to:

  • Non-payment

  • Safety concerns

  • Repeated policy violations

  • Misalignment with program expectations

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5. TRANSPORTATION SERVICES (LADIBUGLEGACY)

  • Transportation operates on pre-determined routes and tiered pricing structures

  • Pick-up and drop-off times are approximate and may vary due to traffic, weather, or operational factors

  • Clients must be ready at scheduled times

Safety

  • All passengers must follow safety guidelines at all times

  • Seatbelt use is required

  • Disruptive or unsafe behavior may result in removal from services

Tracking & Monitoring

Vehicles may utilize GPS tracking and monitoring systems to ensure safety, efficiency, and accountability.

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6. IN-HOME CARE SERVICES (ANNIE KARES)

  • Services are non-medical unless otherwise specified

  • Care plans are based on client needs as disclosed at intake

Limitations

  • Staff do not provide services beyond agreed scope

  • Medical emergencies should be directed to 911 immediately

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7. CHILDCARE, CAMPS & ENRICHMENT PROGRAMS

  • Programs operate under structured schedules

  • Families must adhere to drop-off and pick-up times

Health & Safety

  • Children must be in appropriate health to attend programs

  • AKL Group reserves the right to send a child home if they are ill

Behavior Expectations

  • Respectful and safe behavior is required

  • Continued behavioral concerns may result in dismissal from programs

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8. LIABILITY & ASSUMPTION OF RISK

By participating in AKL Group services, you acknowledge:

  • There are inherent risks associated with transportation, caregiving, and group programs

  • You voluntarily assume all reasonable risks associated with participation

AKL Group is not liable for:

  • Delays due to traffic or unforeseen circumstances

  • Personal belongings lost or damaged

  • Incidents resulting from undisclosed medical or behavioral conditions

9. EMERGENCY PROCEDURES

In the event of an emergency:

  • AKL Group staff may seek medical assistance on behalf of the client

  • Emergency contacts will be notified as soon as possible

  • Any associated costs are the responsibility of the client/family

10. PRIVACY & CONFIDENTIALITY

  • Client information is kept confidential and used solely for service delivery

  • Information may be shared with staff or partners strictly on a need-to-know basis

 

11. MEDIA & MARKETING CONSENT

AKL Group may capture photos or videos for promotional purposes.

  • Consent will be obtained where required

  • Clients may opt out in writing

 

12. INTELLECTUAL PROPERTY

All content on the AKL Group website, including logos, materials, and program content, is the property of AKL Group LLC and may not be used without permission.

 

13. MODIFICATIONS TO TERMS

AKL Group reserves the right to update these Terms at any time.

  • Updates will be posted on our website

  • Continued use of services constitutes acceptance of updated Terms

 

14. CONTACT INFORMATION

For questions regarding these Terms:

AKL Group LLC
📞 240-200-0762
📧 opsupport@aklgroup.org
🌐 www.AKLGroup.org

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